Manage Budget Billing Detailed Process Model Description

4.2.2.10a Manage Budget Billing : Manage Budget Billing Detailed Process Model Description

Manage Budget Billing Detailed Process Model Description

This section provides a detailed description of the “Manage Budget Billing” business process, including:

w

1.1 Search for Customer

w

1.2 Evaluate Customer/Account Eligibility for New Budget

w

1.3 Request Generate Bill

w

1.4 Generate Bill Segments

w

1.5 Request Delete Bill

w

1.6 Delete Bill

w

1.7 Request Freeze Bill Segments

w

1.8 Freeze Bill Segments

w

1.9 Request Complete Bill

w

2.0 Complete Bill

w

2.1 Request Cancel Frozen Segments

w

2.2 Cancel Frozen Segments

w

2.3 Request Cancel/Rebill

w

2.3.1 Update Bill Segments to Pending Cancel and Create New Bill Segments

w

2.4 Request Undo Cancel/Rebill

w

2.5 Delete New Segments and Return Original Bill Segments to Frozen

w

2.6 Request Initiate Cancel

w

2.6.1 Update Bill Segments to Pending Cancel

w

2.7 Request Undo Cancel

w

2.7.1 Return Original Bill Segments to Frozen

w

2.8 Request Cancel

w

2.9 Cancel Bill Segment

w

3.0 Request Reopen Bill

w

3.0.1 Update Current Bill to Reopen

w

3.1 Extract Bill for Production

w

3.2 Produce Bill

w

3.3 Send Bill to Customer

w

3.4 Receive Bill

w

3.5 Check Eligibility for Billing

1.1 Search for Customer

Reference: Manage Budget Billing Process Model - Page 1 for the associated business process diagram.

Actor/Role: CC&B

Description: Upon receipt of request or inquiry for Budget Billing the CSR or Authorized User accesses Control Central Search to locate the customer in CC&B. There are a number of algorithms that can be stored on Installation Options for Control Central Alerts. These algorithms provide the CSR with valuable insight for overall analysis of the customer.

Available Algorithms

•

Installation Options - Control Central Alert Algorithms